Returns or Replacement Policy
Below are important pointer for our return/replacement policy. Please read carefully before placing your order. Customers can reach out to us at 9311 131 480 (WhatsApp Only). <br>We provide a 24-hour return and refund policy for our products, under the following conditions(Read point number 5-8)
Here are the important pointers for your reference:
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Below are important pointer for our return/replacement policy. Please read carefully before placing your order. Customers can reach out to us at 9311 131 480 (WhatsApp Only).
Here are the important pointers for your reference:
- We don’t accept returns in case of customer just don’t like the product.
- It is mandatory to make a video which starts from unpacking/unboxing the parcel and the box inside so that details related to the incorrect or damaged product you wish to return or replace can be captured easily without any hassles. As part of this policy, we do not entertain any requests of return or replacement in case the complete video is not shared with us.
- Customer must ensure that the product should not be prone to any physical damage, with original packaging and all the required accessories intact.
- Please Note: Returns are subject to approvals only*.
- Unused Condition: The product must be in its original, unused condition.
- Notification: You must notify us within 24 hours of receiving the product.
- Return Window: The product must be returned within 2-3 days of delivery.
- Refund Processing: Once we receive the returned product, refunds will be processed within 5-7 business days.
Non-Returnable Items
Screen Protectors.
Royal Gold Case
Golden Reflective Case
Back Panels (iPhone Skins)
Refund Policy
The company offers full refunds to its customers in the event of the following two conditions, without any exceptions:
- When the order is prepaid and lost in transit. The same order must be marked as “lost” by the shipping company while the company tracks the order’s status.
- When a prepaid order is not delivered within 15 working days of order placed due to non-serviceable Pincode or a natural calamity. The shipping company updates the same status in the tracking status of the order.
**Return and Refund Policy**
We provide a 24-hour return and refund policy for our products, under the following conditions:
1. **Unused Condition**: The product must be in its original, unused condition.
2. **Notification**: You must notify us within 24 hours of receiving the product.
3. **Return Window**: The product must be returned within 2-3 days of delivery.
4. **Refund Processing**: Once we receive the returned product, refunds will be processed within 5-7 business days.
For any return or refund requests, please contact our customer support team promptly.
Order Cancellation Policy
We provide complete refund of your order if it is cancelled within 24 hours of your purchase. You can get in touch with us on WhatsApp at 9311 131 480 in case you have made up your mind to cancel the order. We do not provide any order cancellation once the order is shipped from our end.
Delivery Policy
All of our products are shipped and delivered with utmost precision and perfection. We do not compromise with our quality standards hence we do not believe in the policy of open delivery. We advice all our customers not to indulge in any fights with delivery boys delivering products at your doorstep.