Return/Refund Policy
Please read this policy carefully.
At Dcaseworld.com, we strive to ensure that you are delighted with your purchase. Suppose there is an issue with your purchase like quality of the product, defective product, or anything else. In that case, we offer a straightforward replacement and return after investigating and quality check of the product.
Below are important pointers for our return/replacement policy. Please read carefully before placing your order. Customers can reach out to us at 9311 131 480 (WhatsApp Only).
1. Eligibility for Replacements
- Time Frame: To be eligible for a replacement, you must report any issues with your product within 24 hours of delivery.
- Proof Requirement: To process any replacement request, an unboxing video must be made. This video must clearly show the condition of the product as it is being unboxed.
2. Replacement Process
- Reporting: Once you notice an issue with the product, please contact our customer service team immediately and provide the necessary details along with the unboxing video.
- Quality Check: Upon receiving the returned product, we will conduct a quality check to verify the issue reported.
- Replacement:
- If the product passes the quality check and the issue is confirmed, we will proceed with the replacement as per your preference.
- Replacements will be dispatched promptly once the issue is confirmed.
3. Exceptions
- Products damaged due to misuse or improper handling by the customer are not eligible for any replacement.
- Any request made after the 24 working hour window will not be considered for a replacement.
Thank you for shopping with Dcaseworld. Your satisfaction is our priority, and we are committed to resolving any issues with your order as swiftly as possible.